Welcome to www.neatdrobe.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our refreshing and comfortable fashion platform, designed to help you express your pure and confident individuality through wardrobe essentials that offer gentle care and revitalizing comfort. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by individuals seeking refreshing and comfortable wardrobe solutions that nurture confidence and personal style. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully curated collections of pure and gentle fabrics), (2) engage in commercial resale of items purchased from our boutique (as we maintain strict quality control through direct sales to ensure every garment meets our standards of comfort and care), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand integrity and commitment to providing a refreshing shopping experience.
All visual and textual content displayed on the Site—including but not limited to product photography showcasing our comfortable fabrics, detailed descriptions of our gentle care materials, logo designs reflecting our pure aesthetic, and seasonal collections designed to revitalize your style—constitutes the exclusive intellectual property of www.neatdrobe.com or its authorized licensors. This encompasses our distinctive refreshing aesthetic, fabric innovation patents for maximum comfort, and proprietary sizing systems which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including color fidelity (noting that monitor calibrations may vary), precise measurements (with detailed size charts provided to ensure perfect comfort), and fabric composition disclosures highlighting our gentle, pure materials—occasional discrepancies may occur in our carefully crafted collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented garment construction details or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days, maintaining our commitment to transparent and refreshing customer service.
To maintain equitable access to our limited-production items designed for comfort and personal expression, we may implement purchase restrictions on select styles (particularly during seasonal launches or capsule collection releases featuring our pure fabrics). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical SKUs, shipping to freight forwarders, or suspicious payment patterns). Our boutique exists to serve individual clientele who appreciate the craftsmanship and gentle care behind each revitalizing garment.
All orders undergo meticulous quality inspections before dispatch to ensure every item meets our standards of comfort and purity. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each garment meets our exacting standards for gentle fabrics and refreshing designs. International shipments may require 10-21 business days for delivery, subject to customs clearance procedures beyond our control. During peak seasons, processing times may extend to 5-7 business days. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline, allowing you to confidently anticipate your refreshing new additions.
We offer a 21-day return window from the delivery date for unworn, unwashed items with original tags attached, ensuring your complete satisfaction with our comfortable and pure products. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. Final sale items (clearly marked as such) are ineligible for returns. For hygienic reasons, intimate apparel and swimwear may only be returned if the protective hygiene seal remains intact. Exchange requests are subject to current inventory availability of our refreshing collections.
The Site may feature curated links to editorial content from fashion publications, influencer collaborations showcasing our comfortable designs in styled contexts, or complementary accessory providers that align with our pure aesthetic. These third-party resources operate independently from www.neatdrobe.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms to maintain your confident and secure shopping experience.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic collection launches featuring our refreshing new styles), (2) perpetual inventory availability of specific styles (as many are limited-edition productions designed for comfort and individuality), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions while shopping for our pure and gentle products.
To the maximum extent permitted under applicable law, www.neatdrobe.com shall not be liable for: (1) carrier-related delivery delays (including but not limited to weather disruptions, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized reseller claims or influencer misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional, comfortable products that revitalize your wardrobe rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new payment processor integrations or sustainability initiatives that align with our pure values), legal compliance requirements, or enhanced customer service protocols designed to provide a more refreshing experience. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in providing comfortable, gentle fashion that nurtures confidence and personal style.
For questions regarding these Terms or any other inquiries about our refreshing collections, please contact our Customer Experience team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales or product launches featuring our newest comfortable and pure designs.
