Our thoughtfully curated collections feature limited quantities to maintain the uniqueness and purity of each design. Should an item become unavailable after your purchase, we will notify you within 3 business days with these revitalizing options: (1) priority access to our upcoming collection featuring similar refreshing aesthetics, (2) a full refund processed immediately to restore your confidence, or (3) store credit with a 10% bonus value for your next purchase to encourage your personal style journey. This approach reflects our dedication to quality craftsmanship over mass production while ensuring your complete satisfaction with every soft, comfortable piece.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium, gentle fabrics and meticulous craftsmanship that define our brand's refreshing identity. In rare cases of pricing discrepancies (e.g., a $300 coat listed as $30), we reserve the right to cancel orders and will notify you within 3 business days. For canceled orders, we offer a 15% discount code as compensation for the inconvenience, upholding our brand's integrity and your trust in our pure, value-driven approach.
Each order undergoes a thorough quality inspection and careful, protective packaging to ensure your items arrive in pristine condition. Processing typically takes 3-5 business days to maintain our standards of comfort and care. During peak seasons, processing may extend to 5-7 business days to preserve the quality you expect. You will receive detailed tracking information via email once your package ships. For made-to-order items requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout, respecting your anticipation for a personalized, refreshing wardrobe addition.
We partner with reliable shipping carriers to ensure your soft, nourishing fashion pieces arrive safely and in perfect condition. Domestic shipments typically require 10-18 business days after processing, allowing for careful handling of our delicate items. International deliveries may take 18-28 business days to accommodate customs and ensure your pure, comfortable styles reach you intact. All international packages include prepaid customs documentation with accurate product valuations to prevent delays—essential for our global clientele seeking timeless, confidence-boosting apparel.
We accept returns within 21 days of delivery for store credit or exchange, giving you ample time to ensure your purchase aligns with your refreshing style. Items must be unworn, unwashed, and have all original tags attached to preserve their pure quality. Return processing may take up to 10 business days after we receive your package, as each item undergoes a meticulous inspection to maintain our high standards of comfort and craftsmanship. Final sale items (clearly marked during purchase) are excluded from returns to uphold the exclusivity and individuality of select collections, ensuring every piece remains a unique expression of confidence.
All visual content, including product imagery, lifestyle photography, and design elements, is protected intellectual property that embodies our brand's清爽 and纯净 identity. Unauthorized commercial use—such as replicating our distinctive designs or using images for third-party sales—is strictly prohibited. We actively monitor and enforce these rights to preserve the unique, refreshing aesthetic that defines our collections and nurtures customer confidence in our authentic, personality-driven fashion.
Our dedicated support team is available via email at [email protected] for any inquiries, ready to provide gentle assistance tailored to your needs. Response time is typically within 3 business days, though it may extend to 5 days during high-volume periods to ensure thorough, personalized care. For urgent matters regarding existing orders, please include your order number in the subject line to help us address your concerns efficiently. We value thoughtful, clear communication that mirrors our brand's commitment to comfort, confidence, and a revitalizing shopping experience.
