Every purchase made through www.neatdrobe.com requires immediate payment through our secure, encrypted checkout system designed to protect your financial information while providing a smooth, refreshing shopping experience. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared before we begin the gentle process of preparing your order for shipment. In those rare instances where payment authorization encounters difficulties, we reserve the right to cancel your order to maintain the integrity of our inventory system. For our international customers embracing their unique style across borders, please be aware that currency conversion fees may apply based on your financial institution's policies, though we strive to keep our pricing as pure and transparent as possible. Our commitment to your comfort extends to every aspect of the payment process, ensuring you can shop with complete confidence and peace of mind.
Following your successful checkout, you will receive an automated order confirmation email sent directly to the address you provided during your purchase journey. This comprehensive email serves as your official receipt and contains all essential order details including specific item descriptions, detailed pricing breakdown, and projected shipping timeline. We encourage you to review this confirmation with care as it represents the binding agreement between you and our brand dedicated to bringing you refreshing comfort and renewed confidence. Should you discover any discrepancies or have questions about your order, please reach out to our customer care team at [email protected] within 24 hours of placing your order. Our team is committed to providing personalized attention to ensure your shopping experience remains as pure and satisfying as our products, helping you maintain that feeling of revitalization from the moment you click purchase.
While we maintain sophisticated real-time inventory tracking systems to ensure accurate stock levels, occasionally our most popular items may become oversold due to overwhelming demand from our community of style-conscious individuals. In these exceptional circumstances, we will notify you via email within 48 hours of your purchase with complete transparency. You may choose to wait for restock (typically 2-4 weeks) while we carefully source the same quality materials, or receive a full refund processed with the same gentle care we put into our products. We cannot guarantee the availability of any specific size, color, or style displayed on our website as our collections evolve to bring you fresh, confidence-boosting options. All products remain subject to prior sale until your order is fully processed and prepared for shipment with the same tender attention we devote to crafting each garment.
Each order requires 3-5 business days for our careful processing and quality verification before shipment, ensuring every item meets our high standards of purity and comfort. During peak seasons or special promotional periods when our community enthusiasm grows, processing may extend to 5-7 business days as we maintain our commitment to quality control. Once your package begins its journey, domestic deliveries generally arrive within 7-14 business days, while international shipments embracing global confidence may take 14-21 business days depending on customs clearance procedures. You will receive a shipping confirmation email with tracking information when your order departs our facility, allowing you to anticipate the arrival of your refreshing new styles. Please understand that while we strive for punctuality, we cannot be responsible for delays caused by carrier logistics or customs authorities, though we remain available to assist throughout the delivery process.
We accept returns within 21 days of delivery for store credit or exchange, giving you ample time to ensure your purchase brings you the comfort and confidence we promise. Returned items must remain in their original, unworn condition—unwashed and with all tags attached in their pure, pristine state—and include original packaging. Final sale items and select accessories marked as non-returnable cannot be accepted back. To initiate a return that reflects our brand's caring nature, simply email [email protected] with your order number and reason for return. Our team will provide detailed instructions and, when eligible, a prepaid return label to simplify the process. Refunds for approved returns will be processed within 10 business days of receiving the returned merchandise at our facility. Customers are responsible for return shipping costs unless the return results from an error on our part, as we believe in taking ownership while helping you find the perfect pieces that rejuvenate your wardrobe and spirit.
All prices are displayed in USD and include applicable value-added taxes where required by law, maintaining the transparent and straightforward approach our community appreciates. We reserve the right to adjust prices without prior notice due to market fluctuations, currency changes, or supplier cost variations while remaining committed to offering exceptional value. If you placed an order before a price adjustment, you will be charged the amount shown at checkout, honoring our agreement. Promotional discounts cannot be combined unless explicitly stated in our communications. Any duties, taxes, or customs fees for international orders are the customer's responsibility, as we strive to keep our pricing as clean and uncomplicated as our design philosophy, allowing you to shop with clarity and confidence wherever you are in the world.
For any questions regarding your purchase or our products, please contact our dedicated customer service team at [email protected]. We typically respond within 48 hours during business days with the same care and attention we devote to crafting our collections. When reaching out to us, please include your order number and relevant details to help us assist you efficiently and personally. Our team embraces the same values of purity, comfort, and renewal that define our brand, ensuring every interaction leaves you feeling supported and confident. Business Address: Phone:
