At www.neatdrobe.com, we embrace a philosophy of pure, refreshing simplicity in every aspect of your experience—including shipping. Our delivery process is thoughtfully designed to mirror the gentle, caring nature of our products, ensuring your orders arrive with the same freshness and confidence we instill in our collections. We prioritize transparent communication and unhurried handling to maintain the integrity of each item from our studio to your doorstep.
Every order is treated with meticulous attention, undergoing quality checks and gentle packaging to preserve the softness and purity of our fabrics. Orders are typically processed within 3–5 business days after payment confirmation, allowing us the time needed to ensure every detail meets our high standards. During peak seasons or new collection launches, processing may extend to 5–7 business days to uphold our commitment to quality without compromise. We keep you informed through clear email updates at each step, and should any unexpected delays arise, we notify you promptly to maintain trust and clarity.
Once your order departs from our care, it begins its journey via our standard shipping service, chosen for its reliability and gentle handling of premium textiles. Domestic shipments within the United States generally take 7–14 business days, while international deliveries to regions like Canada, the UK, the EU, Australia, Japan, and select Middle Eastern countries may require 14–21 business days. These extended timeframes account for customs inspections and our dedication to ensuring your items arrive in pristine, undisturbed condition. We partner with carriers who share our values of care and precision, providing a shipping experience that aligns with the soothing, rejuvenating essence of our brand.
We currently ship to a variety of destinations to bring our refreshing styles closer to you. Available regions include the United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries. For the most current list of shipping destinations, please refer to the options displayed during checkout, as they reflect our ongoing logistics partnerships and availability.
In line with our belief in effortless, uplifting experiences, we are delighted to offer Free Shipping on all orders with no minimum purchase required. This means you can focus entirely on selecting pieces that inspire confidence and comfort, without any hidden fees or surprises.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
All orders are shipped via standard shipping, completely free of charge—no conditions, no thresholds.
Orders are typically processed within 3–5 business days before being dispatched.
Delivery times are estimates and may vary depending on destination, local postal services, customs processing, and external factors.
A shipping confirmation email with tracking information will be sent once your order ships.
We are committed to offering transparent, hassle-free shipping — every order ships free, always.
To support a smooth and transparent international experience, we include prepaid VAT/GST for orders over $300 shipped to the EU, UK, and Australia. For other destinations, customers are responsible for any applicable duties, taxes, or customs fees. If a parcel remains unclaimed, a $5 restocking fee plus a $10 return shipping fee will apply. We encourage you to consult your local customs office before placing orders for high-value items to ensure a seamless delivery process that matches our brand's refreshing and straightforward approach.
To safeguard your purchase and ensure it reaches you securely, we require an adult signature upon delivery for all orders. We make up to three delivery attempts before items are returned to our facility. Should reshipment be necessary, fees of $15 for domestic and $40 for international orders will apply. For security and quality reasons, we are unable to deliver to parcel lockers or freight forwarding addresses, as we strive to maintain the pure, protected condition of your items until they are in your hands.
Once your order is dispatched, you will receive a real-time tracking link via email, allowing you to follow its journey with ease. For delicate fabrics, we monitor conditions like temperature and humidity to preserve their softness and integrity. Our dedicated support team at [email protected] is here to provide personalized updates and assistance, including guidance on customs clearance for international orders, ensuring your experience remains as comforting and reliable as our products.
For made-to-order pieces that reflect your unique style, please allow 21–28 business days for careful production before shipping begins. During holiday closures, such as from December 24 to January 2, all shipments are temporarily paused to honor our team's rejuvenation time. In cases of weather-related delays, your items will be securely stored at our partner hubs until conditions permit safe transit, aligning with our commitment to protecting your purchase and delivering it in perfect, refreshing condition.
