Return & Exchange Policy
1. Order Cancellation
We get it—sometimes things don’t go as planned. If you need to cancel your order, just let us know before it ships out. As long as it hasn’t been processed, we’ll issue a full refund. Once your order is on its way, we’re unable to cancel it, but don’t worry, our return policy will still help you out!
2. Returns & Exchanges
Your satisfaction is our priority. If for any reason you’re not absolutely in love with your purchase, we accept returns and exchanges within 14 days of delivery.
To return or exchange, your item must:
-
Be unworn, unwashed, and in its original condition.
-
Have all tags attached.
-
Be returned in its original packaging.
Returns:
Once your item is received and inspected, we’ll process your refund to your original payment method. Refunds typically take 5-10 business days to appear in your account.
Exchanges:
-
Want a different size, style, or color? We’ve got you covered! Exchange your item for one of equal value as soon as we receive your return and confirm its condition.
-
Please note: exchanges are only valid for items of equal value.
Shipping Fees:
3. Late or Missing Refunds
If you haven’t received your refund yet:
Double-check your bank account.
Contact your credit card company—it may take a few extra days for the refund to show up.
Reach out to your bank—processing times can vary.
If you’ve done all of this and still haven’t received your refund, drop us a line at [email protected].
Company Information
REVEL ARCHITECTURE & DESIGN, INC.
E-mail: [email protected]
Phone: +1 415 230-7010
Business Address: 417 Montgomery St, San Francisco, California 94104-1129
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM